1. How to raise a grievance

Send the complaint to priyanshu1kumar2002@gmail.com or contact +91 7903797929. The final published policy must also provide a postal address.

Include your name, account email or phone, car/order/reference ID, a clear description, relevant dates, the remedy requested, and supporting screenshots or documents.

2. Complaints covered

• Incorrect or misleading vehicle information.
• Booking, payment, cancellation, or refund issues.
• Test-drive, inspection, dealer, or customer-support conduct.
• Account, privacy, KYC, consent, or data-deletion concerns.
• Finance/insurance referral or third-party handoff concerns.
• Intellectual-property, unlawful-content, or impersonation reports.

3. Review process

HonestDrive will record the complaint, acknowledge it within the legally required or published period, investigate relevant records, and communicate a response or request for more information.

Complex matters involving a bank, payment provider, dealer, lender, insurer, public authority, or suspected fraud may require additional time. The user should receive progress updates rather than silence.

4. Escalation

Grievance Officer: Priyanshu Kumar Singh. Email: priyanshu1kumar2002@gmail.com. Address: Jamshedpur, Jharkhand – [PIN CODE].

If you are not satisfied with the resolution, you may escalate within HonestDrive, and you retain the right to approach an appropriate consumer commission, data-protection authority, regulator, court, or other lawful forum.

5. Abuse of the process

HonestDrive may consolidate duplicate complaints and reject threats, harassment, forged evidence, or complaints submitted to obtain an unlawful benefit, while still preserving legitimate legal rights.