Legal & policy centre
The policies that govern how you use HonestDrive — your account, listings, bookings, payments, test drives, finance, privacy, and how to raise a grievance. Open the policy that applies to you.
Last updated June 13, 2026
Policies
10 policies
Read the policy that applies to you.
Terms and Conditions
Binding terms governing access to HonestDrive, account use, listings, bookings, payments, finance and insurance referrals, acceptable use, disclaimers, limitation of liability, indemnity, and dispute resolution.
Privacy Policy
How HonestDrive collects, uses, shares, secures, and retains personal data across the website, accounts, bookings, test drives, inspections, payments, and finance and KYC services, and the rights available to users under Indian law.
Cookie Policy
Describes essential cookies, optional analytics, user choices, and how cookie consent is recorded.
Booking, Cancellation and Refund Policy
Sets expectations for the booking token, PhonePe checkout, cancellation, failed payment, and refund handling.
Grievance Redressal Policy
Provides a clear process for complaints about listings, payments, privacy, dealers, finance referrals, or service quality.
Car Purchase and Sale Terms
Explains buyer and seller responsibilities, document verification, pricing, ownership transfer, delivery, and used-car condition.
Loan Facilitation and KYC Terms
Covers assisted finance applications, document consent, lender decisions, data sharing, and HonestDrive's limited role.
Test-Drive Terms and Safety Rules
Sets eligibility, licence, scheduling, safety, damage, cancellation, and feedback rules for vehicle test drives.
Warranty and Protection Plan Terms
Clarifies plan selection, price, provider, coverage, exclusions, claims, and the difference between a warranty and insurance.
Inspection and Vehicle Information Disclaimer
Explains the scope and limits of condition reports, document checks, listing details, images, and YouTube videos.
Company details
- Legal entity
- HonestDrive
- Registered address
- Jamshedpur, Jharkhand – [PIN CODE]
- Grievance officer
- Priyanshu Kumar Singh
- Grievance email
- priyanshu1kumar2002@gmail.com